Designing a crisis communication plan in the Chinese Ministry of Railways

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dc.contributor.advisor McDonald, Becky A.
dc.contributor.author Xiong, Shengya
dc.date.accessioned 2013-12-19T17:05:18Z
dc.date.created 2013-12-14
dc.date.issued 2013-12-14
dc.identifier.uri http://cardinalscholar.bsu.edu/handle/123456789/197826
dc.description.abstract This project presents a crisis communication plan for the Chinese Ministry of Railways, as Wenzhou high-speed train crash incident is the background. The project includes a literature review about crisis, crisis stage, crisis management, and crisis communication in organization. The project also includes an analysis of Wenzhou high-speed train crash incident to explain its unsuccessful crisis communication which was used by the Chinese Ministry of Railways. On 23 July, 2011, a critical accident involving two high-speed trains occurred. This Wenzhou high-speed train accident killed 35 people, and there were also 190 people injured. The crash occurred because a lightning strike cut the power of one train which was later hit by the following train. By conducting the previous research, the researcher designed a crisis communication plan for the Chinese Ministry of Railways to use when addressing crisis situation. en_US
dc.description.sponsorship Department of Journalism
dc.subject.lcsh Communication in crisis management -- China -- Case studies.
dc.subject.lcsh Communication in organizations -- China -- Case studies.
dc.subject.lcsh High speed trains -- Accidents -- China -- Case studies.
dc.subject.other China. Tie dao bu -- Public relations -- Case studies.
dc.title Designing a crisis communication plan in the Chinese Ministry of Railways en_US
dc.type Creative project (M.A.), 3 hrs.
dc.description.degree Thesis (M.A.) en_US
dc.identifier.cardcat-url http://liblink.bsu.edu/catkey/1742776


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  • Creative Projects [3109]
    Creative projects submitted to the Graduate School by Ball State University master's degree candidates in partial fulfillment of degree requirements.

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