The performance appraisal interview : a communicative perspective

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Authors
Goddard, Angela
Advisor
Issue Date
1986
Keyword
Degree
Thesis (M.A.)
Department
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Abstract

The creative project (4 hrs) which will be undertaken by the student is entitled Performance Appraisal Interview Skills: A Communicative Perspective. This study examines the problem of the professional practice of performance appraisal programs that have been typified as relatively ineffective. A lack of effective communication skills on the part of the appraiser/interviewer contributes to the dissatisfaction arising from the performance appraisal process. While improvement of rapport establishment and listening skills is believed to be a means for increasing effectiveness in such a program, it cannot expect to bring about total effectiveness. The value and significance of this project is that there exists a need for improving communication skills within the context of a performance appraisal interview. A large majority of American organizations conduct performance appraisal programs. By enhancing managerial rapport establishing and listening skills, this project attempts to increase the effectiveness of performance appraisal interviews. This project contributes to the field of research concerning communication skills in interviewing as well as the field of human resource management. The method which will be used to conduct this creative project is two fold. The first three sections produce insight into the importance of performance appraisal interviews, in human resource management and the identification of two key communication skills in performance appraisal interviews. The last section is the creation of a training and development module for enhancement of key communication skills in performance appraisal interviewing.