Resident satisfaction in the apartment industry : identifying factors that determine satisfaction

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dc.contributor.advisor Campbell, Howard L.
dc.contributor.author Moll, Steven Brian
dc.date.accessioned 2013-05-16T13:06:34Z
dc.date.available 2013-05-16T13:06:34Z
dc.date.created 2013-05-04
dc.date.issued 2013-05-04
dc.identifier.uri http://cardinalscholar.bsu.edu/handle/123456789/197247
dc.description.abstract In this research study, the researcher attempted to find key variables that determined resident satisfaction and affected the likelihood of whether or not a person would renew their lease for their apartment home or recommend their apartment community to a friend. The study used previously gathered data to run analyses to see which of many factors played key roles on the satisfaction, likelihood of renewal, and recommendation of the residents. This study was able to draw statistically significant results to provide strong evidence for the relationship between each measured factor and the resident’s likelihood of renewal or recommendation to a friend. In addition, the research findings also support previous literature that satisfaction perceived by residents has a strong and positive influence on their decisions. en_US
dc.description.sponsorship Department of Family and Consumer Sciences
dc.subject.lcsh Apartment dwellers.
dc.subject.lcsh Rental housing -- Resident satisfaction.
dc.title Resident satisfaction in the apartment industry : identifying factors that determine satisfaction en_US
dc.type Research paper (M.A.), 3 hrs.
dc.description.degree Thesis (M.A.) en_US
dc.identifier.cardcat-url http://liblink.bsu.edu/catkey/1718487


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  • Research Papers [5068]
    Research papers submitted to the Graduate School by Ball State University master's degree candidates in partial fulfillment of degree requirements.

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