Reporting, assessment and accountability : a genre study of writing center reports

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dc.contributor.advisor Cover, Jennifer Grouling Walker, Kelsie H. 2018-12-06T19:03:23Z 2018-12-06T19:03:23Z 2018-12-15
dc.description Access to thesis permanently restricted to Ball State community only. en_US
dc.description.abstract Broadly, this dissertation is an investigation of writing center reporting practices. Using Rhetorical Genres Studies, I surveyed writing center administrators and examined twelve writing center reports to understand the reports' social action, or what reports accomplished for their users and audiences. My findings showed that reports primarily act to provide accountability to audiences, regardless of the report author’s intentions to transform or not. Another goal of my dissertation was to understand uptake, or to what extent reports were taken up by their audiences. My participants indicated that, for the most part, audiences responded to their reports when matters of institutional finances were raised, and participants themselves were primarily responsible for taking up their reports to enact other changes such as improving center operations. Ultimately, my findings contribute empirical evidence of directors’ real experiences with reporting, assessment, and accountability—something writing center professionals have often made assumptions about in our scholarship through anecdotes and lore. My project complicates these assumptions and encourages writing center scholars to revisit the assessment has been discussed, including articulating more firmly the differences and intersections among accountability, assessment, reporting, and even research. en_US
dc.description.sponsorship Department of English
dc.subject.lcsh Writing centers -- Evaluation.
dc.subject.lcsh Educational reports.
dc.title Reporting, assessment and accountability : a genre study of writing center reports en_US Thesis (Ph. D.) en_US

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  • Doctoral Dissertations [3248]
    Doctoral dissertations submitted to the Graduate School by Ball State University doctoral candidates in partial fulfillment of degree requirements.

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