Communication as a predictor of engagement and value in digital work environments

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dc.contributor.advisor George-Palilonis, Jennifer Kiesel, Alexis L. 2019-05-13T17:04:29Z 2019-05-13T17:04:29Z 2019-05-04
dc.description.abstract Working remotely allows flexibility for individuals to integrate their personal and professional goals. However, it also comes with challenges. Remote workers, in particular, struggle with workplace engagement. This project used design thinking, a survey, interviews, and a design thinking session to investigate how remote employees communicate with others in their organizations, as well as how modes of communication contribute to remote employees’ sense of engagement and value. Participants often addressed elements of their remote work that contributes to or detracts from their feelings of engagement and value to the company. They frequently commented on how technology affects their work. Most respondents also focused on the role of communication with peers and supervisors in their daily work. This research fills the gap in determining the employee preferences for communication channels, provides suggestions for organizations to maintain successful communication with remote workers, and emphasize the importance of transparent peer-to-peer and supervisor communication with remote employees. en_US
dc.description.sponsorship Department of Journalism
dc.subject.lcsh Communication in organizations.
dc.subject.lcsh Telecommuting.
dc.subject.lcsh Work environment.
dc.title Communication as a predictor of engagement and value in digital work environments en_US
dc.title.alternative Communication in digital environments en_US Thesis (M.A.) en_US

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  • Master's Theses [5454]
    Master's theses submitted to the Graduate School by Ball State University master's degree candidates in partial fulfillment of degree requirements.

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