dc.contributor.advisor |
Finch, W. Holmes (William Holmes) |
|
dc.contributor.author |
Wright, Jason C. |
|
dc.date.accessioned |
2019-12-27T19:31:26Z |
|
dc.date.available |
2019-12-27T19:31:26Z |
|
dc.date.issued |
2019-12-14 |
|
dc.identifier.uri |
http://cardinalscholar.bsu.edu/handle/123456789/202044 |
|
dc.description.abstract |
Businesses seeking to address the needs of large, and especially globalized markets must be able
to identify and respond to consumer opinions and behaviors. The current research provides a
review of the literature on consumer review, word-of-mouth marketing, the effects of review and
word-of-mouth marketing and the corporate response on business performance, as well as
literature on cultural characteristics of consumers across international markets. An original
analysis of Amazon customer review data is presented using the nonparametric Kruskal-Wallis
test and Dunn’s test to observe comparisons of customer positivity, social value, and engagement
between countries and product categories. Finally, a CART analysis is used as a predictive
model for star ratings, the number of helpful votes given to a review, and the review length. |
en_US |
dc.description.sponsorship |
Department of Educational Psychology |
|
dc.subject.lcsh |
Consumer satisfaction -- Databases. |
|
dc.subject.lcsh |
Data mining. |
|
dc.subject.lcsh |
Direct marketing -- Data processing. |
|
dc.title |
Leveraging data insights to direct marketing strategy |
en_US |
dc.type |
Research paper (M.S.), 3 hours |
|
dc.description.degree |
Thesis (M.S.) |
en_US |