Abstract:
This research examines the effectiveness of the TutorTrac web-based application by
conducting a usability and user experience case study. TutorTrac is a management application
designed to provide “on-demand access to essential tools, such as appointment scheduling,
logging visits, and activity reports” (TracSystems, 2019). In this case, I focus on evaluating the
scheduling function, because it is the primary task TutorTrac performs at the Ball State Learning
Center. After gathering heuristic data from surveys and an eye tracking study, I analyze the ease
of use, efficiency of task performance, and employee satisfaction when using TutorTrac. The
objective of this document is to answer the following questions: 1) What are the usability
problems in TutorTrac?, 2)what emotional impact does TutorTrac have on potential users?