Comparative analysis of the use of health information telephone system in two groups of emergency department patients

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dc.contributor.advisor Ryan, Marilyn E. en_US Church, Kay L. en_US 2011-06-03T19:36:33Z 2011-06-03T19:36:33Z 1994 en_US 1994
dc.identifier LD2489.Z78 1994 .C58 en_US
dc.description.abstract This study examined the effect a telephone health care information system has on emergency department patients. The research questions address the patient's acuity and the length of time between the onset of symptoms and seeking treatment.A convenience sample of 80 ambulatory emergency department patients treated over a four month period, in one emergency department of a Midwest hospital with a published telephone health care information system. The sample was divided into two groups according to the treatment. The treatment group had accessed the telephone health information system prior to emergency department visit and the control group of patients had not. The procedure for the protection of human subjects were followed.Data was collected by two instruments, a demographic questionnaire completed by the subjects, and a patient acuity scale completed by the treating emergency nurse. Acuity is scored on a 1 through 5 point scale. Subjects selected the best time interval representing the onset of symptoms and treatment. The Whitney-Mann U test was used to test differences in mean ranks. When comparing individuals who used Ask-A-Nurse, there was no significant difference between the two groups and acuity scores. There were no differences between the frequency of time interval ranges in the two groups, however a pattern indicated the subjects sought treatment sooner if the telephone health care information systems was assessed. The ability of the telephone health care information system to refer nonemergency patients to physician's offices or medical clinic and avoid overcrowded emergnecy department appears limited. Implications call for an increased method of screening and providing information to emergency patients who need health care advice.
dc.description.sponsorship School of Nursing
dc.format.extent v, 100 leaves ; 28 cm. en_US
dc.source Virtual Press en_US
dc.subject.lcsh Health counseling. en_US
dc.subject.lcsh Hotlines (Counseling) en_US
dc.subject.lcsh Emergency medical services -- Communication systems. en_US
dc.subject.lcsh Patient education. en_US
dc.title Comparative analysis of the use of health information telephone system in two groups of emergency department patients en_US Thesis (M.S.)
dc.identifier.cardcat-url en_US

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  • Master's Theses [5510]
    Master's theses submitted to the Graduate School by Ball State University master's degree candidates in partial fulfillment of degree requirements.

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