A qualitative analysis of Indianapolis banks' crisis communication in the aftermath of workplace homicide

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dc.contributor.advisor Popovich, Mark N. en_US
dc.contributor.author Kurtz, David en_US
dc.coverage.spatial n-us-in en_US
dc.date.accessioned 2011-06-03T19:38:58Z
dc.date.available 2011-06-03T19:38:58Z
dc.date.created 2000 en_US
dc.date.issued 2000
dc.identifier LD2489.Z72 2000 .K87 en_US
dc.identifier.uri http://cardinalscholar.bsu.edu/handle/handle/186776
dc.description.abstract Very little research has addressed the crisis communication strategies used in the aftermath of a workplace homicide. This study examined Indianapolis banks' crisis communication plans for workplace homicide by using St. John's (1997) Three-stage recommendations for crisis communication as a model and basis of comparison.The sample consisted of nine branch banks selected from the 1999 Ameritech Yellow Pages phone book. Six of the nine bank respondents completed a 26-question survey while the remaining three banks who answered "yes" to question #21 completed a 29-question survey. Individual and group agreement percentages between St. John and Indianapolis banks were calculated throughout the three stages.The results of this study revealed an overall group agreement of 59 percent. Internal versus external communication focus of Indianapolis banks impacted the overall group agreement.
dc.description.sponsorship Department of Journalism
dc.format.extent v, 95 leaves ; 28 cm. en_US
dc.source Virtual Press en_US
dc.subject.lcsh Psychological debriefing -- Indiana -- Indianapolis -- Statistics. en_US
dc.subject.lcsh Communication in crisis management -- Indiana -- Indianapolis -- Statistics. en_US
dc.subject.lcsh Violence in the workplace -- Indiana -- Indianapolis -- Psychological aspects. en_US
dc.subject.lcsh Banks and banking -- Indiana -- Indianapolis -- Psychological aspects. en_US
dc.title A qualitative analysis of Indianapolis banks' crisis communication in the aftermath of workplace homicide en_US
dc.description.degree Thesis (M.A.)
dc.identifier.cardcat-url http://liblink.bsu.edu/catkey/1191711 en_US


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  • Master's Theses [5510]
    Master's theses submitted to the Graduate School by Ball State University master's degree candidates in partial fulfillment of degree requirements.

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