A measurement of patient satisfaction of student-athletes at a Division I Mid-western university

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dc.contributor.advisor Weidner, Thomas G. en_US
dc.contributor.author Raasch, Erik J. en_US
dc.coverage.spatial n-usc-- en_US
dc.date.accessioned 2011-06-03T19:39:27Z
dc.date.available 2011-06-03T19:39:27Z
dc.date.created 2004 en_US
dc.date.issued 2004
dc.identifier LD2489.Z9 2004 .R33 en_US
dc.identifier.uri http://cardinalscholar.bsu.edu/handle/handle/187147
dc.description.abstract Patient satisfaction levels are a valuable source of information for healthcare providers when assessing the quality of care delivered to patients. The purpose of this study was to determine the satisfaction level of Division I student-athletes in regards to the athletic training services they received from their certified athletic trainers. Following a review of the literature, the researcher developed a questionnaire which contained the following sections: participant information, student-athlete satisfaction with the athletic training services, strengths of the athletic training services and suggestions for improving the athletic training services. Using a Likert scale, participants rated their level of satisfaction regarding the athletic training services provided by certified athletic trainers. The athletic training services measured fell within the six domains of athletic training as identified by the National Athletic Trainers' Association Role Delineation Study conducted in 1999. Written comments were also requested regarding the strengths of the athletic trainingservices as well as suggestions for improving the athletic training services. The questionnaire was administered to 48 (28 males, 20 females) Division I student-athletes.Means and standard deviations of participant responses indicated a high level of satisfaction with their certified athletic trainers in all six domains. Conversely, the participants in this study did not indicate any athletic training services with which they were dissatisfied. T-Test results demonstrate that male participants had higher satisfaction levels in the following domains: prevention; recognition, evaluation & assessment; and treatment, rehabilitation & reconditioning. Conversely, female participants had higher satisfaction levels in the following domains: immediate care; organization & administration; and professional development and responsibility. The findings of this study suggest that Division I student-athletes are satisfied with the athletic training services they receive from certified athletic trainers. Future research in this area could include a qualitative study of student-athlete satisfaction with the athletic training services they receive from certified athletic trainers in order to lead to additional criteria for measuring satisfaction not included in the current study. en_US
dc.description.sponsorship School of Physical Education
dc.format.extent vi, 54 leaves ; 28 cm. en_US
dc.source Virtual Press en_US
dc.subject.lcsh Physical education and training. en_US
dc.subject.lcsh Athletic trainers. en_US
dc.subject.lcsh College athletes -- Health and hygiene -- Middle West. en_US
dc.subject.lcsh College athletes -- Middle West -- Attitudes. en_US
dc.subject.lcsh Patient satisfaction. en_US
dc.title A measurement of patient satisfaction of student-athletes at a Division I Mid-western university en_US
dc.type Research paper (M.A.), 3 hrs. en_US
dc.description.degree Thesis (M.A.) en_US
dc.identifier.cardcat-url http://liblink.bsu.edu/catkey/1309954 en_US


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  • Research Papers [5068]
    Research papers submitted to the Graduate School by Ball State University master's degree candidates in partial fulfillment of degree requirements.

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