The application of total quality management principles in the evaluation of an undergraduate academic program

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dc.contributor.advisor Popovich, Mark N. en_US Lilly, Michele L. en_US 2011-06-03T19:40:00Z 2011-06-03T19:40:00Z 2003 en_US 2003
dc.identifier LD2489.Z72 2003 .L55 en_US
dc.description.abstract This study utilized the principles of Total Quality Management and Q Methodology to determine the attitudes of 18 junior and senior students in the music business program at Anderson University.The concourse for this study was developed using Schmidt's four principles of Total Quality Management: customer satisfaction, continuous improvement, empowerment, and teamwork. The Q sample included a total of 54 statements related to personal beliefs regarding the Music Business program.The subjects completed a Q sort, which included positive and negative statements about the Music Business program based on Schmidt's four principles.The subjects of the study were 50 percent male, 50 percent female, 50 percent junior class status, and 50 percent senior class status. Each student had completed the introductory courses within the department, and was taking upper-class level specialized music business classes.PQMethod software was used to tabulate the Q sorts, and two factors were found. Attitude types were named "Contented" and "Discontented." The two factors were not closely correlated. The "Contented" group felt their experience as a Music Business major was positive, and had a positive outlook on the future of the program. The "Discontented" group felt the program did not meet their expectations, and they had little expectation for future improvements.
dc.description.sponsorship Department of Journalism
dc.format.extent iv, 77 leaves ; 28 cm. en_US
dc.source Virtual Press en_US
dc.subject.lcsh Total quality management in education -- Case studies. en_US
dc.subject.lcsh Universities and colleges -- Evaluation. en_US
dc.title The application of total quality management principles in the evaluation of an undergraduate academic program en_US Thesis (M.A.)
dc.identifier.cardcat-url en_US

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  • Master's Theses [5510]
    Master's theses submitted to the Graduate School by Ball State University master's degree candidates in partial fulfillment of degree requirements.

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