Improving customer service in restaurants : an honors thesis (HONRS 499)

Abstract

The purpose of this thesis was to gather published information and come up with a collection of examples of successful restaurants. These operations provide better customer service and therefore have satisfied customers that often return for another meal. The importance of customer service has increased greatly in the last several years and more restaurants are putting forth effort in an attempt to be a more favorable place to eat than their competitors. This thesis will offer the reader some ideas on how to focus on customer service.