Security vs. customer service : the transition to a federally run airline security industry : an honors thesis [(HONRS 499)]

Abstract

Terrorism has become a central focus of American Society over the past two years. Since the United States was brutally attacked on September 11, 2001, people are now mainly concerned with the security of our nations airlines. In order to better protect airline passengers and crew, the federal government has taken over the responsibility of screening individuals before they may board an aircraft. However, the change from a privately controlled to a federally controlled security workforce has left many wondering if the transition will have its proposed effect. This project focuses on the specifics of the changeover as well as provides analysis of the overall process as it currently transpires.