Customer service and customer satisfaction : business sense for today and tomorrow : an honors thesis (HONRS 499)

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dc.contributor.advisor Lowry, James Rolf en_US
dc.contributor.author Hackler, Patience M. en_US
dc.date.accessioned 2011-06-06T18:56:13Z
dc.date.available 2011-06-06T18:56:13Z
dc.date.created 1999 en_US
dc.date.issued 1999
dc.identifier.other A-219 en_US
dc.identifier.uri http://cardinalscholar.bsu.edu/handle/handle/190634
dc.description.abstract This thesis is an exploration into some of the issues of customer satisfaction and customer service. Such topics researched include barriers to customer satisfaction, qualities of service and five keys to customer satisfaction and service. Included with the research is a brief look at two companies, Saturn and Southwest Airlines, as well as three lists of customer service tips.
dc.description.sponsorship Honors College
dc.format.extent 36 leaves ; 29 cm. en_US
dc.source Virtual Press en_US
dc.subject.lcsh Business. en_US
dc.subject.lcsh Ball State University. Honors College -- Theses (B.?.) -- 1999. en_US
dc.title Customer service and customer satisfaction : business sense for today and tomorrow : an honors thesis (HONRS 499) en_US
dc.type Undergraduate senior honors thesis
dc.description.degree Thesis (B.?)
dc.identifier.cardcat-url http://liblink.bsu.edu/catkey/1242493 en_US


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  • Undergraduate Honors Theses [5928]
    Honors theses submitted to the Honors College by Ball State University undergraduate students in partial fulfillment of degree requirements.

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