The balanced scorecard prescribed for the health care industry : an honors thesis (HONRS 499)

Abstract

This discussion of performance measures is limited to the health care industry. The limitation of current financial performance brings the need for new, innovative measurement systems that provide managers of organizations (in any industry) with performance measurements that are relevant to decision-making and acquired soon enough to be, in fact, relevant. I have taken a modern financial performance measurement system developed by Robert S. Kaplan and David P. Norton for the manufacturing industry and applied it to the health care industry because financial success is not limited to the manufacturing industry. This is a capstone on my Honors College education at Ball State University because I am not only reading and comprehending an approach to financial problem-solving, I am recognizing that the concepts and ideas behind this measurement system is designed for one industry, its concepts and ideas can be applied to others. I have not only gained specialized knowledge, I am applying it.