A qualitative analysis of Indianapolis banks' crisis communication in the aftermath of workplace homicide

dc.contributor.advisorPopovich, Mark N.en_US
dc.contributor.authorKurtz, Daviden_US
dc.coverage.spatialn-us-inen_US
dc.date.accessioned2011-06-03T19:38:58Z
dc.date.available2011-06-03T19:38:58Z
dc.date.created2000en_US
dc.date.issued2000
dc.description.abstractVery little research has addressed the crisis communication strategies used in the aftermath of a workplace homicide. This study examined Indianapolis banks' crisis communication plans for workplace homicide by using St. John's (1997) Three-stage recommendations for crisis communication as a model and basis of comparison.The sample consisted of nine branch banks selected from the 1999 Ameritech Yellow Pages phone book. Six of the nine bank respondents completed a 26-question survey while the remaining three banks who answered "yes" to question #21 completed a 29-question survey. Individual and group agreement percentages between St. John and Indianapolis banks were calculated throughout the three stages.The results of this study revealed an overall group agreement of 59 percent. Internal versus external communication focus of Indianapolis banks impacted the overall group agreement.
dc.description.degreeThesis (M.A.)
dc.description.sponsorshipDepartment of Journalism
dc.format.extentv, 95 leaves ; 28 cm.en_US
dc.identifierLD2489.Z72 2000 .K87en_US
dc.identifier.cardcat-urlhttp://liblink.bsu.edu/catkey/1191711en_US
dc.identifier.urihttp://cardinalscholar.bsu.edu/handle/20.500.14291/186776
dc.sourceVirtual Pressen_US
dc.subject.lcshPsychological debriefing -- Indiana -- Indianapolis -- Statistics.en_US
dc.subject.lcshCommunication in crisis management -- Indiana -- Indianapolis -- Statistics.en_US
dc.subject.lcshViolence in the workplace -- Indiana -- Indianapolis -- Psychological aspects.en_US
dc.subject.lcshBanks and banking -- Indiana -- Indianapolis -- Psychological aspects.en_US
dc.titleA qualitative analysis of Indianapolis banks' crisis communication in the aftermath of workplace homicideen_US
Files
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.98 KB
Format:
Item-specific license agreed upon to submission
Description:
Collections