A study and analysis : training frontline managers in human resource functions : an honors thesis (HONRS 499)

Thumbnail Image
Sisley, Jennifer L.
Hornsby, Jeffrey S. (Jeffrey Scott), 1959-
Issue Date
Thesis (B.?.)
Honors College
Other Identifiers

The current trend in Human Resource Management is for the role of HR departments to shift from administrative to more of a strategic planning role within the organization. As the role of the human resource department shifts, managers are becoming more and more responsible for conducting routine human resource functions. In light of this trend, I conducted an exploratory research project to examine the techniques used by different companies to train their frontline managers in various human resource functions. The seven main human resource functions that were analyzed include: hiring/selection, HR planning, performance appraisal, training/coaching, wage increases, safety administration, and discipline. The issue of training frontline managers is significant because it is becoming increasingly important for line managers to be knowledgeable of major human resource functions. The project examines frontline managers' involvement in and accountability for each HR function. The study also examines the satisfaction of human resource departments with frontline manager involvement in each of these functions. In addition, the project explores different types of training offered for frontline managers to prepare them for their HR responsibilities. Included in this project is a literary review of published research in this area, a copy of the survey sent to organizations in each of the five major business sectors, pivot tables and frequency charts used to evaluate the data, and an analysis of the results to be read by other professionals in the field of Human Resource Management.