Listening in action : an honors thesis (HONRS 499)
Listening is essential to communication, but must be enacted in order to be efficient. However, when people believe they are listening, they may simply be on autopilot and not truly engaged in the listening process. I wanted to determine if people on average genuinely listen, or simply use listening "scripts," or automatic listening responses. I believed from my personal experience that people tend to use scripts more than they actively listen. To test this I asked 90 participants, divided into three groups, two sets of questions designed to determine whether or not the participant truly listened. I then conducted a chi-square analysis to determine the ratio of those who listened to those who did not across the groups. A follow-up chi square analysis was then conducted to determine If more listening occurred as the interviews progressed. Listening was shown to increase as more questions were asked.