Deming's 14 points of management revisited : an honors thesis (HONRS 499)

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McDade, Brent J.
Tunc, Enar A.
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Thesis (B.?.)
Honors College
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Quality is one of the most important characteristics in products and services in order to satisfy customers. So why has it been so difficult for many organizations to improve their products and services in the past several years? Japan revolutionized the concept of quality through their products since WWII. The idea of winning orders due to superior quality came from the suggestions of many experts called into Japan, one of which was W. Edwards Deming. His major contribution was the focus on processes and leadership to ensure quality. Japan heeded Deming's suggestions and the results speak for themselves, as they spearheaded the quality revolution in the world. Organizations today need to improve their efficiency and effectiveness to retain existing customers as well as bring in new customers. This article examines how to maximize efficiency and effectiveness in organizations based on Deming's same suggestions that Japan followed fifty years ago. The purpose of this article is to provide any company with a solid foundation from which to build upon in order to compete with the best companies.