Community building toolkit in a (digital) box

Abstract

As existing businesses and nonprofits age, many find they need new skill sets and tools to develop and engage an ever-changing, diverse community. Research has been done on the topic of community building, especially in online communities, but does not address how to make community building tactics easily available to small nonprofits or non-governmental organizations. This paper discusses the first iteration of a community building toolkit and an eHub created for St. Mary Church using design thinking and transmedia methods. A usability survey was conducted on the eHub, which provided ideas for future revisions. Ideas for the next iteration of the toolkit are also discussed.