Judgments regarding effectiveness of existing policies and procedures of four selected administrative offices when applied uniformly to undergraduate students over twenty-three years of age at Ball State University

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Authors
Ratcliffe, Sondra S.
Advisor
Snyder, Jack F.
Issue Date
1981
Keyword
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Thesis (D. ED.)
Department
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Abstract

Existing policies and procedures have been uniformly applied to all undergraduate traditional and non-traditional students at Ball State University. The purpose of the study was to determine the judged effectiveness of existing policies and procedures when applied uniformly to undergraduate students over age twenty-three at Ball State University. The study was designed to reflect the judgments of three distinct sub-groups of nontraditional undergraduate students and personnel of four selected administrative offices at Ball State University.A questionnaire was developed and mailed to a random sample of undergraduate non-traditional students and to the personnel of four selected administrative offices: Admissions, Curricular Advising, Financial Aid, and Registration and Records. Student respondents accounted for a 46.3 percent return and administrative personnel had a 55.5 percent return. A Likert Scale with levels of agreement or disagreement as Strongly Agree (SA), Agree (A), Disagree (D), or Strongly Disagree (SD) was used. A Chi Square Analysis at the .05 level of confidence with one degree of freedom and a p level of 3.84 was used to test the six null hypotheses of the study.Findings based upon the study were:1. Undergraduate enrollment in institutions of higher education is projected to decline.2. Enrollments of undergraduate non-traditional students in institutions of higher education are projected to increase.3. Needs and characteristics of non-traditional students differ from the traditional undergraduate student.4. Seven questionnaire items showed significant differences between undergraduate non-traditional students and administrative personnel regarding Office of Admissions services.5. Three questionnaire items showed significant differences between undergraduate non-traditional students and administrative personnel regarding Office of Financial Aid services.6. Six questionnaire items showed significant differences between undergraduate non-traditional students and administrative personnel regarding Office of Curricular Advising services.7. Two questionnaire items showed significant differences between undergraduate non-traditional